Privacy Policy
Personal-Physio is committed to protecting your privacy and handling your personal data transparently and securely.
This policy explains how we collect, use, and protect your information when you use our website or services.
1. Who We Are
Personal-Physio provides physiotherapy and strength-based rehabilitation services in Central London and via home visits.
If you have any questions about this policy, you can contact:
Email: info@personal-physio.co.uk
Phone: +44 (0) 7904015009
2. What Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Email address
- Phone number
- Address (for home visits)
- Date of birth (if required for treatment)
Health Information
- Injury details
- Medical history relevant to treatment
- Treatment notes and progress records
(This is considered special category data under UK GDPR and is handled with additional care.)
Booking & Payment Information
- Appointment details
- Payment status (processed securely via third-party providers)
Website Usage Data
- IP address
- Browser type
- Pages visited
- Interaction data (via cookies and analytics tools)
3. How We Use Your Information
Your data is used to:
- Provide physiotherapy and rehabilitation services
- Manage bookings and appointments
- Communicate with you about your care
- Process payments
- Improve our services and website
- Meet legal and regulatory obligations
We only collect what is necessary to deliver safe and effective care.
4. How Your Data Is Stored
Your data is securely stored using trusted third-party systems, including:
- Cliniko (patient records and bookings)
- Payment providers (e.g. SumUp or similar)
- Email systems (Microsoft 365)
These providers comply with relevant data protection standards.
5. Sharing Your Information
We do not sell or share your data for marketing purposes.
Your data may only be shared when necessary:
- With healthcare professionals (with your consent)
- With insurers (if you are claiming treatment costs)
- To comply with legal obligations
6. Data Retention
We retain clinical records in line with UK healthcare regulations.
Typically:
- Adult records: retained for 8 years after last treatment
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (where applicable)
- Restrict or object to processing
- Request transfer of your data
To exercise these rights, contact us via email.
8. Cookies & Website Tracking
Our website may use cookies and tracking tools (such as Google Analytics) to improve user experience and monitor performance.
You can control cookie preferences through your browser settings.
9. Third-Party Services
We may use third-party platforms for:
- Online booking (Cliniko)
- Email communication
- Marketing tools (e.g. Mailchimp in future)
These providers process data in accordance with their own privacy policies and applicable regulations.
10. Photos, Videos & Social Media Consent
From time to time, Personal-Physio may take photos or videos during sessions for clinical, exercise guidance, educational or marketing purposes.
Identifiable photos or videos will only be used for marketing, website or social media purposes where the client has given clear consent.
Consent can be withdrawn at any time by contacting us at info@personal-physio.co.uk. If consent is withdrawn, we will stop using the content going forward where reasonably possible.
Clinical photos or videos used for treatment records will be stored securely and handled in line with this Privacy Policy.”
11. Data Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure systems and encrypted platforms
- Restricted access to personal data
- Regular monitoring and updates
12. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
13. Contact
If you have any questions about this policy or how your data is handled, please contact:
Personal-Physio
info@personal-physio.co.uk
+44 (0) 7904015009